REAL CIS-CSM QUESTIONS WITH FREE UPDATES–START EXAM PREPARATION TODAY

Real CIS-CSM Questions With Free Updates–Start Exam Preparation Today

Real CIS-CSM Questions With Free Updates–Start Exam Preparation Today

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ServiceNow is a leading provider of cloud-based platforms that are designed to help companies streamline their operations and improve their customer service. The company's flagship product, the ServiceNow Customer Service Management (CSM) platform, is widely used by organizations around the world to manage their customer service operations. To help professionals master this platform and achieve their career goals, ServiceNow offers the CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) certification exam.

ServiceNow CIS-CSM Certification Exam is an excellent opportunity for professionals who are interested in customer service management and want to validate their expertise using the ServiceNow platform. With this certification, individuals can demonstrate their knowledge and skills to potential employers and advance their careers in this field.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q107-Q112):

NEW QUESTION # 107
What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

  • A. Performance Analytics Spotlight
  • B. Continual Improvement Management
  • C. Scheduled Reporting
  • D. Service Level Agreement Tasks

Answer: B


NEW QUESTION # 108
Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)

  • A. Approve customer contacts
  • B. View, edit, and work on cases
  • C. Create cases
  • D. Propose major cases
  • E. Assist customers with questions, issues and problems
  • F. Manage customer entitlements

Answer: B,C,D,E


NEW QUESTION # 109
Major Issue Management uses which one of the following capabilities?

  • A. Targeted Communications
  • B. Asset management
  • C. Record producers
  • D. Governance Risk and Control

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/major-issue-management.html


NEW QUESTION # 110
What do blue circles in the timeline of a case form represent?

  • A. Triggered SLAs
  • B. State changes
  • C. Activity updates
  • D. Customer comments

Answer: B


NEW QUESTION # 111
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

  • A. CSM User (csm_user)
  • B. Contact (customer_contact)
  • C. Consumer User (csm_consumer-user)
  • D. Consumer (csm_consumer)

Answer: C,D


NEW QUESTION # 112
......

ServiceNow Certified professionals are often more sought after than their non-certified counterparts and are more likely to earn higher salaries and promotions. Moreover, cracking the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) exam helps to ensure that you stay up to date with the latest trends and developments in the industry, making you more valuable assets to your organization.

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