EFFICIENT 100% FREE CIS-CSM–100% FREE VALID EXAM PATTERN | CIS-CSM VALID TEST PREPARATION

Efficient 100% Free CIS-CSM–100% Free Valid Exam Pattern | CIS-CSM Valid Test Preparation

Efficient 100% Free CIS-CSM–100% Free Valid Exam Pattern | CIS-CSM Valid Test Preparation

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ServiceNow CIS-CSM Practice Test Software For Self-Evaluation

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ServiceNow CIS-CSM certification exam is an essential credential for professionals who specialize in customer service management solutions using the ServiceNow platform. Obtaining this certification demonstrates a deep understanding of the platform's capabilities and enables individuals to provide effective solutions that meet the unique needs of their organizations. With the increasing importance of customer service management in today's business landscape, the ServiceNow CIS-CSM Certification is a valuable asset for IT professionals seeking to advance their careers.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q197-Q202):

NEW QUESTION # 197
What do blue circles in the timeline of a case form represent?

  • A. Activity updates
  • B. State changes
  • C. Triggered SLAs
  • D. Customer comments

Answer: B


NEW QUESTION # 198
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

  • A. Manage assets
  • B. Manage cases
  • C. Close work orders
  • D. Execute assigned tasks
  • E. Manage requests

Answer: B,C,D

Explanation:
Explanation
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.


NEW QUESTION # 199
Agents and managers cannot create knowledge articles from Community questions.

  • A. False
  • B. True

Answer: A

Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/create-knowledge-article.html


NEW QUESTION # 200
In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which of the following defines Asset Management in CSM?

  • A. Asset management has different use cases for tracking specific products or services customers are using Most Voted
  • B. A generic activity or process responsible for tracking and reporting the value and ownership of assets throughout their lifecycle
  • C. It includes all of the data crucial to support customers as efficiently as possible
  • D. The process of developing, operating, maintaining, upgrading, and disposing of assets in me most cost-effective manner

Answer: A


NEW QUESTION # 201
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

  • A. SharePoint blocks this integration
  • B. Imported external articles appear as attachments in ServiceNow
  • C. Only applications that allow WebDAV connections can be integrated
  • D. The imported article will have the same category it had in the source knowledge base

Answer: C,D


NEW QUESTION # 202
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